Barkmall aims to deliver your items in the fastest time possible! Once your order is confirmed, we will dispatch your order within 24 hours after your order is accepted.
Typically, we will deliver your order as follows:
| BARKMALL | Other Sellers |
| Hong Kong Island | |
| 1-2 business days | 4-7 business days |
| Kowloon | |
| 2-3 business days | 4-7 business days |
| New Territories | |
| 2-3 business days | 4-7 business days |
| Discovery Bay, Tung Chung & Ma Wan | |
| 2-3 business days | 4-7 business days |
We only make deliveries in the specified areas of Hong Kong daily except typhoon warning signal No. 8 or above or black rainstorm warning is in force. Please see our Delivery policy for full information by clicking here.
Delivery Charges
Barkmall keep our delivery fees to a minimum. We offer a flat rate online delivery service to your home or business within most part of Hong Kong.
Delivery within Hong Kong: Started at HK$80
If you spend over HK$350 (General Members) in a single transaction: Free Delivery
The free delivery threshold with the total billed amount for a single order will be effective as below from 31 March 2022 until further notice.
| Delivery to residential address by Barkmall | |
| Free delivery threshold | Delivery fee |
| General member | |
| Total billed amount* over $500 | $80 |
| VIP / Premier | |
| Total billed amount* over $35 | $60 |
| Bark First Member | |
| All billed amount | $0 |
Friendly Reminder:
- Once the check-out process is completed, the delivery address cannot be changed.
- If the total billed amount of the order does not meet the minimum requirement of $350 for free shipping, the shipping fee will be counted based on the account membership level, for example, VIP/Premier members shall pay $60 for shipping, general members shall pay $80 for shipping, and the final amount is based on the shopping bag.
*Remarks:
- The total billed amount refers to the amount after discounts and excludes the delivery fee.
- The goods delivered by Barkmall cannot be combined with goods delivered by sellers for the calculation of the total billed amount.
In order to protect customers’ interests, you are suggested to add the favourable items to the shopping bag or wishlist and reconfirm the payment details (including the total billed amount and delivery fee) before proceeding to payment.
Seller Delivery
For goods directly delivered by the seller, you may enjoy a free delivery service by spending a specified amount in the same store, if applicable. Due to the different designated spending amounts required for each seller, you may check the delivery details of the relevant seller on the product description page where available.
We reserve the right to amend the free delivery threshold at any time and from time to time.
Additional fee:
*Barkmall will charge an additional HK$50 to deliver to remote area
*Walk-up buildings without lift will charge an additional HK$40 per level (First level is Free)
Contact our Customer Care Team from Monday to Friday from 9:30am to 7pm (except Public Holidays) and we will be happy to offer assistance.
Barkmall Customer Service Email: customercare@barkmall.com.
Delivery Service Area:
| Service Area | No Service Area |
| Hong Kong Island | |
| Sheung Wan, The Peak, Mid-Levels ,Central, Shek Tong Tsui, Sai Ying Pun, Sai Wan, Admiralty, Kennedy Town, Tai Tam Road (Chai Wan Section), Siu Sai Wan, Tin Hau, Tai Koo, North Point, Sai Wan Ho, Heng Fa Chuen, Fortress Hill, Chai Wan, Shau Kei Wan, Braemar Hill, Quarry Bay, Stanley, Tung Tau Wan, Aberdeen, Deep Water Bay, Repulse Bay, Chung Hom Kok, Wah Fu, Parkview, Wong Chuk Hang, Shouson Hill, Ap Lei Chau, Pok Fu Lam, Tai Hang, Jardine's Lookout, Happy Valley, Causeway Bay, Wan Chai | Shek O, Cape Collinson |
| Kowloon | |
| Kowloon City, Kowloon Tong, To Kwa Wan, Ho Man Tin, Hung Hom, Hung Hom Bay, Ma Tau Kok, Ma Tau Wai, Kai Tak, Beacon Hill, Whampoa, Kowloon Station, Tai Kok Tsui, Prince Edward, Tsim Sha Tsui, Jordan, Mong Kok, Yau Ma Tei, Austin, Hung Hom Bay, Yau Yat Chuen, Shek Kip Mei, Cheung Sha Wan, Nam Cheong, Mei Foo, Lai Chi Kok, Sham Shui Po, Ngau Chi Wan, Choi Hung, Choi Wan, Wong Tai Sin, Tsz Wan Shan, San Po Kong, Lok Fu, Wang Tau Hom, Diamond Hill, Kowloon Bay, Ngau Tau Kok, Sau Mau Ping, Ping Shek, Yau Tong, Cha Kwo Ling, Shun Lee, Lam Tin, Kwun Tong, Kwun Tong (Industrial area) | Fei Ngo Shan |
| New Territories | |
| Cloudy Hill, Sam Mun Tsai, Tai Mei Tuk, Tai Po, Shuen Wan Area (Including Luk Keng), Tai Po Kau, Taipo Wun Yiu Road, Tai Po Fung Yuen Road, Tai Po Market, Tseng Tau, Tai Wo, Sai Kung Sai Sha, Lam Tsuen, The Education University Of Hong Kong, Ng Tung Chai, Bride's Pool, Kadoorie Farm And Botanic Garden, O Tau, Pat Heung, Yuen Long, Tin Shui Wai, Shek Kong, Ping Shan, Hung Shui Kiu, Kam Sheung Road,Kam Tin, Tai Lam, Siu Lam, Tuen Mun, So Kwun Wat, San Hui, Lung Kwu Tan, Lam Tei, Sheung Shui, Kwu Tung, Kwan Tei, Fanling, Tai Au Mun, Tai Mong Tsai, Tseng Lan Shue, Lohas Park, Po Toi O, Tin Ha Au, Tso Wo Hang, Sai Kung Central, Hang Hau, Tseung Kwan O, Clear Water Bay, Wong Keng Tei, Silverstrand Beach, Tiu Keng Leng, Po Lam, Ho Chung, Kau To Shan, Tai Wai, Siu Lek Yuen, Fo Tan, Shek Mun, Sha Tin, Ma Liu Shui, Ma On Shan, Tai Mo Shan, Muk Min Ha Tsuen, Ting Kau, Tsuen Wan, Lei Muk Shue, Sham Tseng, Tai Wo Hau, Tsing Yi, Lai King, Kwai Fong, Kwai Chung, Kwai Hing | Pat Sin Leng Country Park, Shap Sze Heung, Pak Tam Au, Pak Tam Chung Area (Including Hoi Ha Wan), Wong Shek Pier, Yung Shue O, Sheung Pak Nai, Ha Pak Nai, Tai Tong, Tai Lam Country Park (Tai Tong), Ngau Tam Mei, Palm Springs, Ta Shek Wu Tsuen, Ta Shek Wu, Mai Po, Yau Tam Mei, Nam Sang Wai, Lau Fau Shan, Tai Tong Lychee Valley, Ha Tsuen, San Tin, Lok Ma Chau, Tam Mei, Mong Tseng Wai, Fairview Park, Tuen Mun River Trade Terminal, Nim Wan, Sheung Shui Wa Shan, Man Kam To, Ta Kwu Ling, Sha Tau Kok, Sandy Ridge, Wo Hop Shek Cemetery, Ping Che, Wu Kau Tang, Fanling Hong Kong Golf Club, Luk Keng, Tsiu Keng, Lung Shan Temple, Lo Wu, Frontier Closed Area, Sai Kung Tai Long Wa, Lam Uk Wai, Clear Water Bay Tai Miu,Lady Maclehose Holiday Village, Sai Kung High Island Reservoir, Ham Tin, Ma On Shan Village, Kam Shan, Kwai Tsing Container Terminals 1-9 |
| Outlying Island | |
| Tung Chung | Tai O, Lantau Tai Long Wan Village, Siu Ho Wan, Shek Pik, Penny's Bay, Pui O, Chek Lap Kok, Peng Chau, Ngong Ping, Tung Chung Road, Cheung Chau, Lamma Island, Hong Kong Disneyland, Mui Wo, Asiaworld-Expo, Discovery Bay, Tong Fuk, Hong Kong International Airport, Sunny Bay, Lantau Island Other Area, Cheung Sha, Shui Hau, Chi Ma Wan, Silver Mine Bay, Fan Lau |
